• Institute of Business and Technology

    The Institute of Business and Technology provides students a wide variety of programs in the fields of Technology, Marketing, and Business. 

  • Customer Service Representative

    This program, which includes course levels 1, 2, and 3, provides instruction in the basic principles of customer service: the identification and classification of customer service, technology literacy related to customer service, the human relations, leadership, organization, and communication skills necessary for success in the customer service industry, and the terminology applicable to customer service.

    The academy courses are taken in sequential order.  ALL THREE COURSES ARE REQUIRED FOR PROGRAM COMPLETION. Program completers may be eligible for the Bright Futures Scholarship by fulfilling other scholarship requirements.

    FBLA is the Career and Technical Student Organization (CTSO) for Customer Service students.

    CERTIFICATIONS and Work Experience - Students have the opportunity to attain industry certification in PIW Project Management, Entrepreneurship and Small Business, and CIW Social Media Strategist and will gain work experience by assisting staff and faculty.
  • CIW Social Media Strategist

  • Customer Service Representative Course Descriptions