Wharton High School

CUSTOMER SERVICE 1

Course Number: 08848110
For Grade(s): 10-12
Credit: 1.0
Prerequisite(s): 3.0 grade point average
Meets Requirement(s):
Industry Certification: Project Management OR Entrepreneurial and Small Business
Major Concepts/Content: This course is designed to develop competencies related to the role, regulations, and career path in the customer service industry.  You will develop the human relations, leadership, organization and communication skills appropriate for any career in the future.  This course allows students to practice these skills in an actual classroom setting. Students will be able to have a work station with teachers or office staff throughout campus.  Students are encouraged to join the co-curricular club Distributive Education Clubs of America.  (DECA) Industry Certifications in Microsoft Office or CIW Internet Business Associate are also available.

CUSTOMER SERVICE 2

Course Number: 08848120
For Grade(s): 11-12
Credit: 1.0
Prerequisite(s): 3.0 grade point average and successful completion of Customer Service 1.
Meets Requirement(s):
Industry Certification: Project Management OR Entrepreneurial and Small Business
Major Concepts/Content: This course provides instruction concerning the duties and responsibilities of a customer service specialist, job-seeking and employability skills and developing a career plan for any customer service type career.  This course allows students to practice these skills in an actual classroom setting.  Students will be able to have a work station with teachers or office staff throughout campus.  Students are encouraged to join the co-curricular club, Distributive Education Clubs of America.  (DECA)

CUSTOMER SERVICE 3

Course Number: 08848130
For Grade(s): 11-12
Credit: 1.0
Prerequisite(s): 3.0 grade point average and successful completion of Customer Service 2.
Meets Requirement(s):
Industry Certification: Project Management OR Entrepreneurial and Small Business
Major Concepts/Content: This course provides instruction concerning the duties and responsibilities of a customer service specialist, job-seeking and employability skills and developing a career plan for any customer service type career.  This course allows students to practice these skills in an actual classroom setting.  Students will be able to have a work station with teachers or office staff throughout campus.  Students are encouraged to join the co-curricular club Distributive Education Clubs of America.  (DECA)